
Contact the Orangescrum team
We will be glad to help you out. Get in touch with the creators of Orangescrum. We always welcome feedback as it helps us to bring out the best within us. We would like to hear your thoughts or you want to share an idea or simply say Hello!

Submit Your Testimonial
We want to hear from you! Submit your experience below and we will share it with others. Your Testimonial will get published on the front page of our website.
Orangescrum Support Plan
Our commercial support services help you to keep your project management system running smoothly. Find the right level of support needed for your community free edition or self-hosted (On-premise) edition.
The support you need, all in one place
Our Professional Support teams work closely with our product development team for guaranteed response times & faster resolution.You cannot go wrong with any of your choices.
Support |
---|
Product |
Response Times |
Response Time – Critical Incidents |
Response Time – Moderate Incidents |
Response Time – Monor Incidents |
Support Channel |
Support Hours |
Email Support |
Phone Support |
Chat Support |
Knowledge Base |
Technical Remote Assistance Cases |
Dedicated Account Manager |
Supported Languages |
Training |
Customization |
Support for customization |
Updates and Fixes |
Access to Updates & Bug Fixes |
Security Fixes and Patch Releases |
Price |
Annual Fee |
One time Installation & Support |
$299/MO
PROFESSIONAL |
---|
Community Edition |
2 Business Hours |
6 Business Hours |
2 Business Days |
Mon-Fri, 09:00 AM IST - 09:00 PM IST |
Google Forum Support |
5 |
English Only |
$3,299 |
$199 |
$899/MO
PREMIER |
---|
Community Edition, Self-hosted Edition |
30 Mins |
2 Business Hours |
8 Business Hours |
Mon-Fri, 09:00 AM IST - 09:00 PM IST |
30 |
English Only |
$9,999 |
$199 |
*Account license renewal is required after 1 year of purchase
Additional Services
Need support planning your Orangescrum product experience? Consider a Dedicated Account Manager. Contact here
Looking for consulting services or need to customize Orangescrum project management experience? Our customization service can help! Find more
Considering migrating from Open-source to Cloud? Contact our Support team. Contact
Leverage the experience
We're passionate about the success of every Orangescrum customer & believe
all customers should get the support they need.
What Customers Say
Frequently asked questions
What is Self-hosted edition in project management software?
In self-hosted addition, the project management service provider provides the source code that you can install on your own server and run it over. The one-time license fee can be applied here.
Why do I need a support plan for self-hosted project management software?
To keep updating your self-hosted project management package and running it smoothly you need a support plan for self-hosted project management software.
What are the benefits of the Orangescrum self-hosted edition?
- No recurring costs – You pay once for an entire year of support and maintenance and get the perpetual license with it. Subscription Renewal is at your own discretion!
- Get going in minutes with the all features inclusive bundle
- Run it on an OS of your choosing – Ubuntu, CentOS & Windows
- Absolute privacy & control over your data
- Professional Experts at your service for installation and troubleshooting
What is customization in a self-hosted edition?
To Improvise look & feel to suit your corporate color schema, logo & overall layout and custom features, 3rd party integrations, data migration.
What payment options do you offer?
We do accept all major credit cards (Visa, Master Card, American Express) and the other mode of payment is wire transfer. This model is accepted for both monthly and yearly subscriptions. Contact us for any help.
What is the data privacy policy?
We use certain reasonable security measures to help protect your personal information. However, no electronic data transmission or storage of information can be guaranteed to be 100% secure.
Do you offer discounts?
Yes, we do. We provide a 10% discount offer for the annual plan.
Not ready to start your free trial yet?
See why teams prefer Orangescrum
-
Founder, Hailstorm Development